Terms and conditions
1.1 We may change these Conditions from time to time. A change will be effective immediately upon publication of the modified Conditions at www.plasticrfidcards.co.uk/terms_of_business.html
1.2 plasticrfidcards terms and conditions, quotations and other correspondence are E & O.E.
2. Definition of customer 2.1. The definition of "Customer" throughout these Terms & Conditions is as follows: The person who places or instructs one of their employees to place an order either by phone or email or on-line with ourselves for the supply of goods or services.
3. Website & email 3. 1 Copyright
©Copyright Colour Plastic Cards 2012. All rights reserved. Reproduction of this website, in whole or in part, in any form or medium without express permission from plasticrfidcards is strictly prohibited. Your use of this website is subject to our legal terms and conditions.
3.2 Information on Our Website Whilst we try to ensure that the information on this site is accurate and complete, we do not accept any liability arising from any inaccuracy or omission in the information on this site. We advise you to verify the accuracy of any information before relying on it.
3.3 External Links Our websites may offer you hyperlinks to other websites we feel may be of interest to you. plasticrfidcards does not accept any responsibility for the content of those sites, the owners of which do not necessarily have any link, commercial or otherwise with plasticrfidcards.
3.4 Email Any emails and any files transmitted are confidential and/or legally privileged and intended solely for the use of the individual or entity to whom they are addressed. If you are not the addressee indicated in the email (or responsible for the delivery of the email to such person) be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of the email is strictly prohibited. If you have received the email in error please notify the sender by reply email and then immediately permanently delete it and all copies from your system. Whilst we maintain virus checks, we accept no liability for viruses introduced from any emails.
3.5 Website feedback Any comments, suggestions, proposals or other feedback (collectively "Feedback Information") provided to plasticrfidcards in connection with the operation or content of this Site shall be provided by the submitter and received by plasticrfidcards on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of plasticrfidcards. By submitting any such information to plasticrfidcards, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that plasticrfidcards shall be free to use such information on an unrestricted basis.
4. Prices and quotes 4.1 Prices may change from time to time, please confirm prices before you order. If you are a trade customer please confirm prices before you quote your customer.
4.2 All quotes are subject to sight of artwork
4.3 Every effort will be made to provide quotes as accurate as possible, however sometimes human error can and does occur. When you submit your order we will advise you of any cost differences before the order is processed. plasticrfidcards reserves the right to vary/revoke quotations without notice. For example, if the quotation is subject to error (typographical or otherwise). The customer is responsible for reviewing the quotation to ensure that all optional extras have been included, please email fora re-quote if optional extras / additional optional extras are required before placing an order.
4.4 Our advertised prices and quotes do not include VAT.
4.5 Quotes are valid for 20 days.
5. Customer supplied artwork 5.1 Customer supplied artwork is considered to be the final version, any changes to be made after it has been submitted is subject to an additional cost of £25 + vat. If you would like us to change the artwork for you, please ask for a quote.
5.2 When the customer supplies artwork, it is essential that it is high quality & high resolution. Low quality artwork results in low quality printing.
5.3 It is the customers duty to ensure that any artwork, logos, pictures etc are authorised for use by the owner (or that you are the owner of) all Proprietary Materials and other matter incorporated into artwork which is protected by any intellectual property rights.
When customers supply artwork that is ready to print, plasticrfidcards is not responsible for any errors within the customers artwork. This include typographical errors, incorrect wording or incorrect colour values for work submitted as CMYK.
6. plasticrfidcards design/artwork service 6.1 Customers who require plasticrfidcards to produce a card design or to alter / convert their existing ideas to be in a print ready format, will be provided with a quotation for this service. Once the customer has agreed to this quotation, payment for the full order is processed.
6.2 The customer is responsible for informing plasticrfidcards of the information required on the cards along with any technical termonoolgy supplied correctly.
6.3 Once an order has been placed refunds are not offered other than in exceptional circumstances.
6.4 Email proofs will be provided for approval – see section 7 of these terms and conditions for more information. 7. Email proofs 7.1 plasticrfidcards provide email proofs to the customer for approval. The customer is responsible for checking the proof to be correct and authorising plasticrfidcards to proceed with the printing of the artwork & plasticrfidcards is absolved from responsibility for errors which may still be present in the proof. The customer hereby undertakes that they have due authority to approve the artwork presented and that they will in no way, under no circumstances hold plasticrfidcards liable for any errors.
7.2 If new artwork is submitted after seeing the second email proof, an additional cost of £25 + VAT will apply. If you have placed an order for multiple cards, the £25 + VAT applies to each new set of artwork submitted
7.3 The customer hereby undertakes that they have due authority to approve the email proofs presented and that they will in no way, under no circumstances hold plasticrfidcards liable for any errors.
7.4 As we offer free samples and a postal proof for the full colour solid plastic cards it is solely the customers responsibility to ensure that the cards are suitable for the purpose they wish to use then for.
8. Colourings 8.1 Colours dispaleyed on the customers computer monitor will most probably not match the printed colour on the cards. Some colours may print quite closely to what is seen onscreen, whereas others will differ. This problem stems from the fact that we're all using different monitors, at different resolutions and to accurately display the correct colour would entail the user in having a colour-calibrated system. plasticrfidcards can not be held responsible for the colours the customers computer monitor displays.
This colouring issue is unavoidable and we rely on your goodwill to accept this as a fact as we have no control over how your computer interprets the colours of any artwork supplied.
8.2 The colours on emailed proofs are a guide only.
8.3 Printing on frosted clear plastic cards can look less dense due to the semi-opaque nature of the frosted clear plastic cards.
8.4 The printing process used for the frosted clear plastic cards can create surface scratches on the plastic as it is fed through the printing machinery. When more ink colours are printed onto the frosted clear cards, more surface scratches will be on the cards as they have to be fed through the machinery multiple times for multiple colours.
8.5 The full colour solid plastic cards are printed in CMYK. We do not offer printing in Pantone colours.
8.6 Customers may require foil samples for foil printed cards (Frosted clear, satin black, white and metallic) if possible this will be subject to a £20 + VAT charge for each colour sample required. This is non refundable.
8.7 Our full colour plastic cards are printed using a CMYK printing process on each side of the card. This printing process has the same benefits and limitations as any CMYK printing process. Some images can appear 'dotty/grainy' click here to see an example and brief explanation.
8.8 A colour variation of the metallic base colour of our metallic plastic cards may occur from card to card and / or from batch to batch due to the printing process of the metallic base.
9. Payment 9.1. All orders must be paid for in full when they are placed. For new customers plasticrfidcards ask for an online order form to be completed when placing an order. The placement of an order (via online or otherwise) confirms the customer agrees to & is bound by our terms and conditions of business. To enable us to process order quickly payment is suggested via credit/debit card or chaps payment. BACS payments must clear before the customers order is processed. plasticrfidcards will not surcharge for the following payment methods: Debit cards, credit cards, CHAPS or BACS. If after placing an order you decide not to proceed with your order and in exceptional cases, if we agree to refund money (the refund is at the discretion of plasticrfidcards managament and may not be offered), a minimum of 50 % will be retained to cover our costs incurred.
9.2 Our prices are based on payment with order by credit or debit card online. We reserve the right to charge extra for payment by alternative methods (for example cheques).
9.3 Should, under exceptional circumstances a refund be offered, plasticrfidcards will require and goods provided to the customer to be returned via a trackable method (for example special delivery or courier with insurance). The cost of the postage / courier for the return will be at the expense of the customer and will not be refunded. Please conatact plasticrfidcards for the returns address.
10. Postal proofs – only applicable to full colour solid plastic cards 10.1 Once payment for the order has been received, postal proofs are offered to ensure the customer is happy with the product before the full order is printed. The customer is responsible for checking the proof to be correct and authorising plasticrfidcards to proceed with the printing of the full order.
10.2 In approving the postal proof plasticrfidcards is absolved from responsibility for errors which may still be present in the proof. The customer hereby undertakes that they have due authority to approve the artwork presented and that they will in no way, under no circumstances hold plasticrfidcards liable for any errors. Once the postal proof has been approved, we cannot accept responsibility for any changes or alterations and you will be charged full price for any reprints that may be required.
10.3 The customer is responsible for checking the proof to be correct and plasticrfidcards is absolved from responsibility for errors which may still be present in the proof.
10.4 Any changes to the artwork (wording etc) should have been made prior to the plastic card proof being made (i.e. at the email proof stage). Your first postal proof is included in the price however if after the first postal proof, new artwork is submitted (if supplying your own artwork) or your require further changes to artwork we have prepared for you, an administration fee of £25 + VAT will apply. If you have placed an order for multiple cards, the £25 + VAT applies to each new set of artwork submitted. This is payable on submission of your new artwork (if supplying your own artwork) or when requesting further changes to your design. This administration fee will apply to each new submission of artwork or change of design after the first postal proof, for example if you submit a 3rd set of artwork, a further £25 + VAT is payable.
10.5 For our full colour plastic cards, if after reviewing the postal proof, for any reason you decide not to proceed with your order and if in exceptional circumstances we agree to refund your money (the refund is at the discretion of plasticrfidcards managament and may not be offered), a minimum of £150 +vat (or full order value if lower than £150+vat) will be retained to cover our costs incurred and if applicable any additional money paid for additional proofs and artwork charges.
10.6 Sometimes, (when your cards are needed quickly or if you order a special offer) you may need to decline a printed proof for our full colour plastic cards. We will email a POSTAL PROOF DECLINED STATEMENT & AGREEMENT and we will ask you to confirm via email that you have read, understood and agree to this proof declined statement). 10.7 For all cards (other than our full colour plastic cards) Once an order has been placed and paid for it cannot be cancelled, quantity decreased or money refunded.
10.8 For larger orders of full colour solid plastic cards (above 10,000 in quantity), plasticrfidcards may agree to accept a deposit to produce the postal proofs and then take payment for the balance when the postal proof has been approved. Should the full order not go ahead, this deposit will not be refundable in any circumstances.
11. Express Orders Express orders are possible but are subject to management approval and a minimum 25% surcharge
Orders are not considered to be time of the essence and therefore we will not be liable for consequential loss, please see the section 18in our terms of business for limits to our liability. 12. Data files 12.1 Customers may need to supply a data file for personalisation required on cards. The customer is responsible for ensuring that any data files (excel documents etc) sent to plasticrfidcards are free from errors.
plasticrfidcards can not be held responsible for an excel files which includes information which is not to be printed on the cards (i.e. information contained in hidden cells) or data files which are presented in an inconsistent manners. If the data files are not presented in the same format as previously submitted and/or the excel file contains hidden information the number of cards affected will not be replaced free of charge by plasticrfidcards.
13. Turnaround times 13.1 Turnaround times quoted are for work to start from when we have received (email proof approval). Saturdays, Sundays, Bank holidays and the Christmas new year period are not counted as working days.
13.2. ColourPlasticCards.co.uk CANNOT BE HELD RESPONSIBLE for any costs incurred to the customer for late delivery of goods or services, directly or indirectly.
13.3 The turnaround time we give is a approximate general time guideline and is not guaranteed.
13.4 For multiple items order, the turnaround time will be the same as the item which has the longest turnaround time.
13.5 For printing that also requires personalisation, or other value added steps that requires customer data files to be provided the turn around time begins when those files are subimited to plasticrfidcards specifications.
13.6 Our guarantee for express orders:
We undertake to do everything possible to dispatch your order within the timeframe as advertised on plasticrfidcards.co.uk (or alternatively agreed in writing via email).
If you have selected our express order service and the order is not dispatched within the express turnaround time we will refund the full express fee cost only. We will not refund any other cost of the order.
The express service relates to the time for the order to be dispatched and is not the time period the order is expected to be delivered. This is due to orders being dispatched by a 3rd party carrier.
Please be advised that very occasionally events do happen beyond our control, for example a printing plate being damaged during transit to us.
14. Delivery of your order 14.1 Customers orders may be dispatched via Royal Mail or a private courier company. The customer must make sure they are available to sign for the delivery.
14.2 If the courier fails to deliver your order (for example you are not in to sign for delivery) a card will be left and your order will be taken to the local depot waiting for you to arrange delivery/collection. If after a period of time you fail to collect your order from the depot or arrange delivery, it will be returned to us. We can arrange to have your order delivered again, however, a delivery charge will be incurred to cover our costs for the 2nd delivery. We recommend that your delivery address is an address where someone is available during working hours to sign for and take the delivery. If the courier leaves a card because they are unable to deliver to you, please contact the depot as soon as possible.
14.3 Deliveries to certain areas in Scotland, Wales, Cornwall and Offshore Islands may be subject to a 2/3 working days delay.
14.4 The courier company used is an external company and operates under its own terms and conditions. If problems with the delivery arise, please contact us and we will assist you. However please note that we can not be held responsible for the actions of the courier or any late deliveries.
14.5 Please ensure that your order is fully checked on receipt to ensure everything is 100% correct for you (for example, that the following are as you requested; quantity, all personlisation details are included and are accurate, bar codes have been supplied as required, magnetic strips which have been encoded include all relevant information, etc, this list is not exhaustive). Please make any complaints in writing, within 24 hours of delivery.
15. Complaints 15.1 plasticrfidcards must be made aware of any complaints with a order within 24 hours of the order being received otherwise no discussion can be entered into regarding the complaint or free reprints.
15.2 plasticrfidcards aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service department at customerservices@plasticrfidcards.co.uk.
15.3 Claims for defects, damages, or shortages must be made by the client in writing no later than 24 hours after delivery. If no such claim is made, plasticrfidcards and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that plasticrfidcards performance has fully satisfied all terms, conditions and specifications.
15.4 plasticrfidcards liability will be limited to the quoted selling price of defective goods, without additional charge for special or consequential damages.
15.5 All cards should be fully checked on receipt to ensure they fully meet your requirements. We recommend that all cards are checked prior to them being, for example, bulk mailed, attached to leaflets, handed out to members/cutomers. (this list is an example only and is not exhaustive) Occassionaly errors can occur and we are happy to reprint any defective cards. plasticrfidcards liability will be limited to the quoted selling price of defective goods, without additional charge for special or consequential damages.
15.6 Please ensure that your order is fully checked on receipt to ensure everything is 100% correct for you (for example, that the following are as you requested; quantity, all personlisation details are included and are accurate, bar codes have been supplied as required, magnetic strips which have been encoded include all relevant information, etc, this list is not exhaustive). Please make any complaints in writing, within 24 hours of delivery.
16. Displaying customers work
16.1 plasticrfidcards reserve the right to feature the customers card/design on plasticrfidcards website and/or use as a sample card within our sample packs and / or as a template / example on our website. However, if you prefer us not to please notify us in writing.
17. Movement – full colour solid plastic cards
17.1 With our full colour solid plastic cards, movement of upto 1.5mm or so can occur due to stretching of the plastic and movement in the cutting process.
18. Limitations On Liability
We shall not be liable for any of the following losses or damage (whether arising in contract, tort (including negligence), strict liability or otherwise and whether such losses or damage were foreseen, foreseeable, known or otherwise):
18.1.1 loss of revenue;
18.1.2 loss of actual or anticipated profits (including for loss of profits on contracts);
18.1.3 loss of anticipated savings;
18.1.4 loss of business and/or contracts;
18.1.5 loss of opportunity;
18.1.6 loss of goodwill;
18.1.7 loss of reputation;
18.1.8 loss of, damage to, or corruption of data or software;
18.1.9 Business Interruption
18.1.10 wasted expenditure; or
18.1.11 any indirect or consequential loss or damage (including, for the avoidance of doubt, where such loss or damage is of the type specified in Conditions 8.2.1 to 8.2.10).
18.1.12 if any items are returned to us they are done so at the cost of the customer
In the event of a breach in contact our liability will be limited to the contract price and we will not be liable for consequential loss (which shall include but is not limited to l18.1.1 to 18.1.11 - this list is not exhaustive)
19. Governing Law These terms and conditions shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us
20. Customers terms and conditions plasticrfidcards are not bound by the customers own terms and conditions. Our full terms and conditions will apply unless otherwise agreed in writing by plasticrfidcards in advance of the customer placing an order.
E & O.E. Privacy Policy plasticrfidcards is committed to respecting privacy of customers.
This privacy policy governs the manner in which plasticrfidcards uses, maintains and discloses information collected from customers.
Privacy
plasticrfidcards is committed to developing long lasting relationships based on trust. plasticrfidcards will do everything in its power to ensure that your right to privacy is maintained and protected.
Information Collected plasticrfidcards may request or collect personal information from customers in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The information plasticrfidcards collects is personal information that identifies you personally, such as:
· Your name
· E-mail address
· Postal address
· Telephone and facsimile numbers
· URL
· IP Address
· Credit card information
· Other billing information
· Membership names/details
plasticrfidcards may also collect information on how users access the Website by using a tracking ID unique to each user through the use of cookies.
How we use this information plasticrfidcards may use gather informed for research purposes regarding the effectiveness of services, marketing, advertising and sales efforts.
plasticrfidcards will not in any way share this information with a third party either for free or by selling it.
Under no circumstances will your personal information be passed to any third party. Your email address will never be given, or sold to spammers or junk mailers.
Special Offers and Updates plasticrfidcards customers and users will occasionally receive information on products, services and special deals. Out of respect for the privacy of users, plasticrfidcards presents the option to not receive these types of communications.
Legal Disclaimer Though every effort is made to preserve your privacy, plasticrfidcards may need to disclose personal information when required to by law. If it is deemed necessary that such action needs to be taken, plasticrfidcards will comply with judicial proceedings should a court order or legal process be served on Colour Plastic Cards Ltd.
The plasticrfidcards Website contains links to other sites. Please be aware that plasticrfidcards is not responsible for the privacy practices of such other sites. You are encouraged to read the privacy statements of each and every Web site that collects personally identifiable information. The plasticrfidcards Privacy Policy as described herein applies solely to information collected by plasticrfidcards.
Maintenance of Information
The information provided to plasticrfidcards is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by plasticrfidcards. plasticrfidcards employs standard security measures to protect the confidentiality of the information. Although plasticrfidcards cannot guarantee that any loss, misuse or alteration of data will not occur; every effort is made to prevent such occurrences.
Questions
Any questions concerning this Privacy Policy may be directed by e-mail to PrivacyPolicy@plasticrfidcards.co.uk
